Transit Comfort Begins with Great Customer Service

There’s a story that’s popular in business schools. A blizzard in the California Sierras had knocked out all communications and deliveries to customers of a California FedEx office. Unable to meet the company’s “absolutely, positively delivered overnight” guarantee, a junior FedEx staffer, without approval of his managers, rented a helicopter (charging it on his personal …

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Boeing Flies Right on Transportation Options

Boeing’s new regional headquarters has opened in the Crystal City neighborhood of Arlington, Virginia. And it’s an example of how a large company can prop up a local economy while minimizing its impact on traffic congestion. Boeing chose Crystal City because of its location across the Potomac River from Washington D.C., and for the multiple …

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Arlington Hotels Help Drive Public-Transportation Ridership

When it comes to public transportation, some of Arlington, Virginia’s most forward-thinking businesses are in the hospitality industry. A handful of hotels have recently been recognized for their initiatives, in partnership with Arlington Transportation Partners (ATP), to implement transit benefits and educate their employees about the area’s transportation options. They were honored at a recent …

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As Driving Habits Change, Places That Cater to Millennials Thrive

An employment opportunity brought Matt Smith (above), a 30-year old business-development manager, to the Washington D.C. area from Shrewsbury, Pennsylvania in 2009. He chose to live in Arlington because of its urban feel and plethora of transportation options. “Arlington feels like D.C. to me, but it’s cleaner and greener,” said Smith, who works at goDCgo …

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Are Suburbs The Secret to Walkability in D.C.?

Washington D.C. is the most walkable metropolitan area in the U.S., according to a report by George Washington University and Smart Growth America. The District’s number-one ranking has surprised some, prompting them to ask how D.C. was able to surpass places such as New York City, which not only contains one of the best subway …

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Idea for Smarter Transit Fares Wins GMU Competition

Transit would be better served if the pay-per-ride and unlimited fare schemes that currently dominate were expanded to include more fine-tuned pricing structures similar to those offered by cell phone companies. That was the idea that won the recent second annual Outside the Box transportation conference and competition at George Mason University’s (GMU’s) School of …

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10 Rules for Construction of Good Bicycle Parking

Arlington, Virginia takes bicycling seriously. It partnered with Washington D.C. to create arguably the most successful bikesharing network in the U.S., Capital Bikeshare. Arlington contains more than 100 miles of multi-use trails, on-street bike lanes, and designated bike routes over a relatively small 26.1 square miles of space. The county prides itself on its world-class …

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Virginia Senator Discusses Silver Line, Streetcar, Uber

A recent Salon article called Arlington the suburb of the future, and Virginia State Senator Barbara Favola (D) had a big hand in creating it. At Mobility Lab’s Lunch At the Lab this week, the 14-year veteran of the Arlington County Board discussed a wide array of transportation issues in Virginia, including the Silver Line, the …

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Bike Parking Overtakes Auto Parking in Some Places

At a recent tour of Kaiser Permanente Center for Total Health in Washington, D.C., Dr. Ted Eytan displayed a photograph of Kaiser Permanente’s Colorado Springs, Colorado medical office (see below), and asked: “In this picture, what’s the most toxic structure to humans?” You might guess the correct answer was the office building, or the carbon dioxide-emitting automobile. But …

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How Arlington Plans to Invest in Transportation Future

More people are moving throughout Arlington County, Virginia without additional automobile congestion. Over the past 15 years, Arlington’s arterial roads have had less traffic, while transit usage during the same period of time has increased 34.5 percent. As transit service has grown, customer satisfaction has increased, especially on the county’s ART buses. These statistics were …

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